CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
HOW DO I RETURN AN ITEM?
If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 14 days of receipt of your order (28 days for international customers). *Due to the current circumstances surrounding COVID-19 we are extending our returns period. All orders (subject to our returns policy) can be returned up to 90 days after the date of purchase.
Items must be unworn/unwashed/with tags intact and with no odours or makeup/stains. Items that don’t adhere to these conditions will be rejected and sent back to the customer.
Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team firstname.lastname@example.org with your name and order number.
We endeavour to refund to your payment method within 14 days of you posting, following our relevant inspections.
Although your returned parcel tracking may state ‘Delivered’ this doesn’t mean your refund will be issued instantly during busier periods.
Please re-package your item(s) securely and include your invoice as proof of purchase. Head over to the following Royal Mail link, where you will be able to create and print your own tracking returns label; https://www.royalmail.com/track-my-return/create/560
Fill in all required fields including your 4 digit order number; this can be found on your invoice on the right hand side. You will then be sent an email (please check spam/ junk folder) with your printable returns label attached or created QR code.
Please ensure you obtain proof of postage and keep it safe. If you need to make a compensation claim you will need to produce the proof of postage - without this, we will unfortunately not be able to assist you.
We currently only offer free returns to UK residents with the above procedure
International returns must be paid by the customer, please return your item(s) to the following address;
Glamorous Online Store
147 Great Ducie Street
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Please allow up to 14 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.
Once we've confirmed that your return has been processed, please allow 3-7 days for your refund to reach you.