Delivery & Returns

UK Delivery

We currently provide 3 different delivery options to give you more choice and convenience when shopping with us online.

DELIVERY OPTION DELIVERY TIME COST (GBP)
UK Standard Delivery
Home delivery within 5 working days of dispatch, via Royal Mail.
5 Working Days

£2.95 (FREE on orders over £45)

UK Next Day Delivery (UK Mainland Express)
Order before 4pm for home delivery the next working day via courier.
Next Working Day
Delivered Mon-Fri
£3.95 (FREE on orders over £60)
UK Saturday Delivery
Order before 3pm on Friday for home delivery on Saturday via courier.
Saturday £5.95 (FREE on orders over £60)

UK Standard Delivery
We dispatch all Standard Delivery orders within 24 working hours, and we aim to deliver all UK Standard Deliveries within 5 working days. During sale periods or bank holidays, deliveries may take longer. If you've not received your delivery within 7 working days, please contact our customer care team with your name and order number – the team will be happy to help within 2 days.

UK Next Day Delivery (UK Mainland Express)
UK Next Day Deliveries should be delivered within 1 working day. During public holidays, this isn't always possible. If you are yet to receive your delivery within 2 working days, please contact our customer care team with your name and order number, and somebody will be in touch within 2 days. At this time, we're unable to provide this service for customers requiring deliveries to Northern Ireland, the Highlands, Islands and AB postcodes.

UK Saturday Delivery
We aim to deliver all Saturday deliveries on the given Saturday. This is only valid for orders placed before 3pm Friday. However, during public holidays this is not always possible. If you've not received your delivery please contact our customer care team with your name and order number - Unfortunately we're not able to respond to your query until the next working day.

PLEASE NOTE: At this time, we are unable to deliver to any PO Box addresses. Deliveries to Northern Ireland, the Highlands, Islands and AB postcodes may take longer to arrive. During busy periods, please allow up to 10 working days. If you have not received your delivery within 10 working days, please contact our customer care team with your name and order number. 

 

Get it on time for Christmas

Don't leave it all to Santa...

Delivery Option: For Christmas - order by:   For New Year - order by:

UK Standard Delivery via The Royal Mail

Free on orders over £45

4pm

Monday 19th December           

4pm

Monday 26th December

UK Next Day Delivery via DPD

Free on orders over £60

4pm

Thursday 22nd December

4pm

Thursday 29th December

UK Saturday Delivery via DPD

Free on orders over £60

3pm

Friday 23rd December

3pm

Friday 30th December

There will be no DPD Express Deliveries made on Christmas Day, Boxing Day, 27th December, New Year's Day and 2nd January.

Normal service will resume on 3rd January. As you'll understand, these guidelines are subject to change due to weather conditions.

Changed your mind? Don't worry, all orders placed throughout Decemeber can be returned up until the 31st January. 


International Delivery

We're currently offering the following delivery options for our international customers.

 COUNTRY DELIVERY TIME COST (GBP) ADDITIONAL INFORMATION
 Afghanistan 4-6 working days 29.95 FREE on orders over £150
 Albania 2-3 working days 9.95 FREE on orders over £75
 Algeria 2-3 working days 29.95 FREE on orders over £150
 American Samoa 6 working days 29.95 FREE on orders over £150
 Andorra 1-2 working days 39.95 FREE on orders over £200
 Angola 3-5 working days 19.95 FREE on orders over £100
 Anguilla 3-4 working days 24.95 FREE on orders over £120
 Antigua and Barbuda 3-4 working days 24.95 FREE on orders over £120
 Argentina 3-4 working days 19.95 FREE on orders over £100
 Armenia 2-3 working days 24.95 FREE on orders over £120
 Aruba 3-4 working days 24.95 FREE on orders over £120
 Australia 3-4 working days 9.95 FREE on orders over £75
 Austria 3-4 working days 9.95 FREE on orders over £75
 Azerbaijan 2-3 working days 9.95 FREE on orders over £75
 Bahamas 2-3 working days 24.95 FREE on orders over £120
 Bahrain 2-3 working days 9.95 FREE on orders over £75
 Bangladesh 2-4 working days 9.95 FREE on orders over £75
 Barbados 2-3 working days 24.95 FREE on orders over £120
 Belarus 2-3 working days 14.95 FREE on orders over £85
 Belgium 2 working days 4.95 FREE on orders over £65
 Belize 3-5 working days 24.95 FREE on orders over £120
 Benin 2-3 working days 24.95 FREE on orders over £120
 Bermuda 2-3 working days 24.95 FREE on orders over £120
 Bhutan 4-5 working days 24.95 FREE on orders over £120
 Bolivia 3-4 working days 24.95 FREE on orders over £120
 Bosnia and Herzegovina 1-2 working days 24.95 FREE on orders over £120
 Botswana 2-3 working days 9.95 FREE on orders over £75
 Brunei 3-4 working days 9.95 FREE on orders over £75
 Bulgaria 6-8 working days 4.95 FREE on orders over £65
 Burkina Faso 2-4 working days 29.95 FREE on orders over £150
 Burundi 2-4 working days 19.95 FREE on orders over £100
 Cambodia 2-3 working days 14.95 FREE on orders over £85
 Cameroon 2-3 working days 29.95 FREE on orders over £150
 Canada 2-3 working days 9.95 FREE on orders over £75
 Cape Verde 2-5 working days 29.95 FREE on orders over £150
 Cayman Islands 2-3 working days 29.95 FREE on orders over £150
 Central African Republic 3-5 working days 29.95 FREE on orders over £150
 Chad 3-6 working days 29.95 FREE on orders over £150
 Chile 2-4 working days 24.95 FREE on orders over £120
 China 3-5 working days 9.95 FREE on orders over £75
 Colombia 2-3 working days 19.95 FREE on orders over £100
 Comoros 3-5 working days 29.95 FREE on orders over £150
 Congo  2-4 working days 29.95 FREE on orders over £150
 Congo  2-4 working days 29.95 FREE on orders over £150
 Cook Islands 3-5 working days 29.95 FREE on orders over £150
 Croatia 6-8 working days 9.95 FREE on orders over £75
 Cuba 3-5 working days 29.95 FREE on orders over £150
 Cyprus 2-3 working days 14.95 FREE on orders over £85
 Czech Republic 6-8 working days 4.95 FREE on orders over £65
 Denmark 4-5 working days 14.95 FREE on orders over £85
 Djibouti 4-6 working days 29.95 FREE on orders over £150
 Dominica 3-6 working days 29.95 FREE on orders over £150
 Dominican Republic 3-4 working days 29.95 FREE on orders over £150
 Ecuador 2-3 working days 19.95 FREE on orders over £100
 Egypt 2-3 working days 9.95 FREE on orders over £75
 El Salvador 2-3 working days 24.95 FREE on orders over £120
 Equatorial Guinea 2-3 working days 29.95 FREE on orders over £150
 Eritrea 3-5 working days 29.95 FREE on orders over £150
 Estonia 6-8 working days 4.95 FREE on orders over £65
 Ethiopia 2-3 working days 9.95 FREE on orders over £75
 Faroe Islands 1-2 working days 29.95 FREE on orders over £150
 Fiji 3-5 working days 29.95 FREE on orders over £150
 Finland 4-5 working days 14.95 FREE on orders over £85
 France 2 working days 4.95 FREE on orders over £65
 French Guiana 2 working days 39.95 FREE on orders over £200
 French Polynesia 2 working days 29.95 FREE on orders over £150
 Gabon 2-3 working days 29.95 FREE on orders over £150
 Gambia 3-4 working days 29.95 FREE on orders over £150
 Georgia 2-3 working days 29.95 FREE on orders over £150
 Germany 2 working days 4.95 FREE on orders over £65
 Ghana 2-3 working days 29.95 FREE on orders over £150
 Gibraltar 2-3 working days 14.95 FREE on orders over £85
 Greece 6-8 working days 4.95 FREE on orders over £65
 Greenland 2-3 working days 29.95 FREE on orders over £150
 Grenada 2-3 working days 29.95 FREE on orders over £150
 Guadeloupe 2-4 working days 29.95 FREE on orders over £150
 Guam 2-4 working days 29.95 FREE on orders over £150
 Guatemala 2-3 working days 24.95 FREE on orders over £120
 Guinea-Bissau 2-3 working days 29.95 FREE on orders over £150
 Guinea Republic 2-5 working days 29.95 FREE on orders over £150
 Guyana 3-5 working days 24.95 FREE on orders over £120
 Haiti 3-4 working days 29.95 FREE on orders over £150
 Honduras 3-4 working days 19.95 FREE on orders over £100
 Hong Kong SAR China 2 working days 4.95 FREE on orders over £65
 Hungary 6-8 working days 4.95 FREE on orders over £65
 Iceland 1-2 working days 19.95 FREE on orders over £100
 India 2-3 working days 4.95 FREE on orders over £65
 Indonesia 2-3 working days 9.95 FREE on orders over £75
 Iran 5-6 working days 19.95 FREE on orders over £80
 Iraq Ask for details 19.95 FREE on orders over £80
 Ireland 2 working days 4.95 FREE on orders over £65
 Israel 1-3 working days 9.95 FREE on orders over £75
 Italy 3-4 working days 4.95 FREE on orders over £65
 Jamaica 2-3 working days 24.95 FREE on orders over £120
 Japan 2-3 working days 19.95 FREE on orders over £100
 Jordan 2-3 working days 9.95 FREE on orders over £75
 Kazakhstan 2-4 working days 24.95 FREE on orders over £120
 Kenya 2-3 working days 9.95 FREE on orders over £75
 Kuwait 2-3 working days 9.95 FREE on orders over £75
 Kyrgyzstan 2-3 working days 29.95 FREE on orders over £150
 Laos 2-3 working days 29.95 FREE on orders over £150
 Latvia 6-8 working days 9.95 FREE on orders over £75
 Lebanon 2-3 working days 9.95 FREE on orders over £75
 Lesotho 2-4 working days 9.95 FREE on orders over £75
 Liberia 2-3 working days 29.95 FREE on orders over £150
 Libya 3-4 working days 29.95 FREE on orders over £150
 Liechtenstein 1-2 working days 14.95 FREE on orders over £100
 Lithuania 6-8 working days 14.95 FREE on orders over £100
 Luxembourg 2 working days 9.95 FREE on orders over £75
 Macau SAR China 2-3 working days 14.95 FREE on orders over £85
 Macedonia 1-2 working days 14.95 FREE on orders over £85
 Madagascar 3-4 working days 29.95 FREE on orders over £150
 Malawi 3-4 working days 9.95 FREE on orders over £75
 Malaysia 3-4 working days 14.95 FREE on orders over £85
 Maldives 3-6 working days 29.95 FREE on orders over £150
 Mali 2-3 working days 29.95 FREE on orders over £150
 Malta 1-3 working days 4.95 FREE on orders over £65
 Martinique 2-4 working days 29.95 FREE on orders over £150
 Mauritania 2-4 working days 29.95 FREE on orders over £150
 Mauritius 2-3 working days 9.95 FREE on orders over £75
 Mexico 2-3 working days 14.95 FREE on orders over £85
 Moldova 3-4 working days 29.95 FREE on orders over £150
 Mongolia 3-4 working days 49.95  
 Montenegro 2-3 working days 29.95 FREE on orders over £150
 Morocco 2-3 working days 29.95 FREE on orders over £150
 Mozambique 2-3 working days 19.95 FREE on orders over £100
 Myanmar [Burma] 2-3 working days 14.95 FREE on orders over £85
 Namibia 2-3 working days 14.95 FREE on orders over £85
 Nepal 3-4 working days 9.95 FREE on orders over £75
 Netherlands 2 working days 4.95 FREE on orders over £65
 New Caledonia 4-6 working days 29.95 FREE on orders over £150
 New Zealand 3-4 working days 9.95 FREE on orders over £100
 Nicaragua 2-3 working days 24.95 FREE on orders over £120
 Niger 2-4 working days 29.95 FREE on orders over £150
 Nigeria 2-3 working days 9.95 FREE on orders over £75
 North Korea 5-6 working days 44.95  
 Norway 4-5 working days 14.95 FREE on orders over £85
 Oman 2-3 working days 9.95 FREE on orders over £75
 Pakistan 2-3 working days 9.95 FREE on orders over £75
 Panama 2-4 working days 19.95 FREE on orders over £100
 Papua New Guinea 4-5 working days 29.95 FREE on orders over £150
 Paraguay 2-4 working days 24.95 FREE on orders over £120
 Peru 2-4 working days 19.95 FREE on orders over £100
 Philippines 2-4 working days 14.95 FREE on orders over £85
 Poland 6-8 working days 4.95 FREE on orders over £65
 Portugal 3-4 working days 4.95 FREE on orders over £65
 Puerto Rico 2-4 working days 29.95 FREE on orders over £150
 Qatar 2-3 working days 9.95 FREE on orders over £75
 Romania 6-8 working days 4.95 FREE on orders over £65
 Russia 1-3 working days 19.95 FREE on orders over £100
 Rwanda 2-3 working days 9.95 FREE on orders over £75
 Réunion 3-4 working days 29.95 FREE on orders over £150
 Saint Barthélemy 3-6 working days 29.95 FREE on orders over £150
 Saint Kitts and Nevis 3-5 working days 29.95 FREE on orders over £150
 Saint Lucia 3-4 working days 29.95 FREE on orders over £150
 Saint Martin 3-4 working days 29.95 FREE on orders over £150
 Saudi Arabia 2-3 working days 24.95 FREE on orders over £120
 Senegal 2-3 working days 29.95 FREE on orders over £150
 Serbia 1-3 working days 29.95 FREE on orders over £150
 Seychelles 2-4 working days 29.95 FREE on orders over £150
 Sierra Leone 2-4 working days 29.95 FREE on orders over £150
 Singapore 2 working days 9.95 FREE on orders over £75
 Slovakia 6-8 working days 4.95 FREE on orders over £65
 Slovenia 6-8 working days 9.95 FREE on orders over £75
 Solomon Islands 4-6 working days 29.95 FREE on orders over £150
 Somalia 6 working days 29.95 FREE on orders over £150
 South Africa 2-3 working days 9.95 FREE on orders over £75
 South Korea 2-3 working days 19.95 FREE on orders over £100
 Spain 3-4 working days 4.95 FREE on orders over £65
 Sri Lanka 2-3 working days 9.95 FREE on orders over £75
 Sudan 2-4 working days 14.95 FREE on orders over £85
 Suriname 3-5 working days 29.95 FREE on orders over £150
 Swaziland 2-4 working days 9.95 FREE on orders over £75
 Sweden 4-5 working days 9.95 FREE on orders over £75
 Switzerland 3-4 working days 9.95 FREE on orders over £75
 Syria 2-3 working days 14.95 FREE on orders over £85
 São Tomé and Príncipe 6 working days 29.95 FREE on orders over £150
 Taiwan 2-4 working days 9.95 FREE on orders over £75
 Tajikistan 2-4 working days 29.95 FREE on orders over £150
 Tanzania 2-3 working days 9.95 FREE on orders over £75
 Thailand 2-3 working days 14.95 FREE on orders over £85
 Togo 2-3 working days 29.95 FREE on orders over £150
 Tonga 4-5 working days 29.95 FREE on orders over £150
 Trinidad and Tobago 2-3 working days 24.95 FREE on orders over £120
 Tunisia 1-3 working days 29.95 FREE on orders over £150
 Turkey 1-3 working days 4.95 FREE on orders over £65
 Turks and Caicos Islands 3-5 working days 29.95 FREE on orders over £150
 Uganda 2-3 working days 9.95 FREE on orders over £75
 Ukraine 1-3 working days 14.95 FREE on orders over £85
 United Arab Emirates 2 working days 9.95 FREE on orders over £75
 United States 2-4 working days 9.95 FREE on orders over £75
 Uruguay 2-3 working days 24.95 FREE on orders over £120
 Uzbekistan 3-5 working days 29.95 FREE on orders over £150
 Vanuatu 4-6 working days 29.95 FREE on orders over £150
 Venezuela 2-3 working days 24.95 FREE on orders over £120
 Vietnam 2-3 working days 9.95 FREE on orders over £75
 Yemen 3-4 working days 24.95 FREE on orders over £120
 Zambia 2-4 working days 9.95 FREE on orders over £75
 Zimbabwe 2-4 working days 14.95 FREE on orders over £85

International Deliveries
We aim to deliver all international deliveries within the stated times, however, sometimes during busy periods and public holidays, deliveries may take longer. If you've not received your delivery within 18 working days, please contact our customer services team with your name and order number – the team will be in touch within 2 days.

PLEASE NOTE: All orders are shipped from the UK. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Customs & Import Duties
Depending on the value of your order and the destination country, your item(s) may be subject to import charges. The person receiving the order is responsible for paying these extra charges. Due to the ever changing world of customs and duties, we're unable to provide accurate information on this.

If an order is held at customs and we're unable to contact the recipient within 10 working days, this order will be cancelled. In the event that the recipient refuses to pay the import duty, the order will also be cancelled. In both of these circumstances, Glamorous will incur a return or destroy fee and as such we'll not be able to refund any of these orders.

We would advise contacting your local customs office prior to making any purchase.

 

Delivery FAQ's

I haven’t received my order what should I do?
Check our delivery information for your estimated delivery day. If the time has exceeded the estimated delivery as outlined above, please firstly check with your local post office to see if they are holding your parcel. If the post office doesn’t have you parcel please contact our customer service team who will be happy to help with 2 working days. Please be ready to advise your order name and order number.

What happens if I’m not at home when you attempt to deliver?
You should have been left a calling card by the courier. Follow the instructions on this card to arrange redelivery or collection from your local sorting office. If you have any queries that the courier is unable to answer please contact our customer service team.

What do I do if I want to change the delivery address?
Unfortunately, we are unable to change your delivery address once an order has been dispatched.

What happens if my parcel arrives damaged or with items missing?
If your item requires a signature, ensure that you ask the courier to make a note that the parcel is damaged or has items missing. If something has gone wrong with your order, please contact our customer service team as soon as possible with your name and order number. Please also declare whether you would prefer a replacement or refund. Please note that in some circumstances, a declaration form is procedure.

How long will it take to receive my order?
Please refer to the Delivery and Returns section above.

How much will my delivery cost?
Please refer to the delivery cost table in the Delivery and Returns section above.

Do you deliver internationally?
Yes. Please refer to the Delivery and Returns section above for further details.

Will I need to pay customs and import charges?
Customs or import duties are charged once the parcel reaches the destination country. It is the customer’s responsibility to pay custom and import charges. Glamorous.com has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. We advise you contact your local customs office for current charges before you order.

 

Returns

If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 28 days of receipt of your order. Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team [email protected] with your name and order number. We will endeavour to refund your item within 14 days of the date in which you post the item back to us.

Exchange Procedure
Unfortunately, we are unable to offer an exchange at this time; please do return the item to us and we will be happy to give you a refund (see terms and conditions above) so that you can place your new order at your convenience.

What to do next
Please re-package your returned item(s) securely and write the (free) returns address on the package, this can be found on the back of your invoice or below. Please include your original invoice as proof of purchase. Please contact our customer service team with your name and order number if your invoice is not available. We would ask that you complete the reason for return details below and include this document with your returned item(s). This will enable us to continue to maintain and improve the service and quality provided by glamorous.com. Please remember to detach the proof of postage slip below. Please take your completed returns package to your nearest post office. Ask the post office to stamp below as proof of postage. You can also request a receipt from the Post Office in the event that you are not able to provide your invoice. Please keep this safe as in the event we do not receive the parcel you will need you to provide us with this information.

UK: Please return item(s) to:

Glamorous Online Store
(FREEPOST 213856PR) 
147 Great Ducie Street
Manchester
M3 1FB

This is a FREEPOST address and is for UK residents only. International & EU returns need to be paid by the customer if returning any item(s).

International: Please return the item(s) to:

Glamorous Online Store
147 Great Ducie Street
Manchester, UK
M3 1FB

Any Glamourous or other Glamorous in-house brands (eg. Alice & You, True Decadence) purchased in any other stores, outlets, or shows cannot be returned, exhanged or refunded at Glamorous.com. They should be returned direct to the stores through which they were purchased.


Returns FAQ's

My item doesn’t fit can I exchange it for another size?
Unfortunately, we're not currently able to exchange items. However, you can return the item selecting (S) size/fit issue and you'll be refunded for this order within 14 days (See Returns T&C). You can then place a new order for the required size. Please note, you may have to make an additional payment for your new order including postage charges where applicable.

I have changed my mind can I return the item?
Yes! You can return any unworn items that are in a re-saleable condition within 28 days of receiving the item. (See Returns T&C)

If I buy two sizes to try on can I send one back?
Yes! You can return any unworn items that are in a re-saleable condition within 28 days of receiving the item. (See Returns T&C)