Delivery & Returns

UK Delivery

We currently provide 2 different delivery options to give you more choice and convenience when shopping with us online.

DELIVERY OPTION DELIVERY TIME COST (GBP)
UK Standard Delivery - Untracked
Home delivery within 5 working days of dispatch, via Royal Mail.
5 Working Days

£2.95 (FREE on orders over £45)

UK Express Delivery (UK Mainland Express) - Signed For
Order before 3pm for home delivery within 2-3 working days
from 48 Working Hours
Delivered Mon-Fri
£3.95 (FREE on orders over £60)

UK Standard Delivery
We dispatch all Standard Delivery orders within 24 working hours, and we aim to deliver all UK Standard Deliveries within 5 working days. During sale periods or bank holidays, deliveries may take longer. If you've not received your delivery within 10 working days, please contact our customer care team with your name and order number – the team will be happy to help within 2 days. Please note, this service cannot be tracked.

UK Express Delivery (UK Mainland Express)
UK Next Day Deliveries should be delivered within 3 working days. During public holidays and busy mailing periods, this isn't always possible. If you are yet to receive your delivery within 4 working days, please contact our customer care team with your name and order number, and somebody will be in touch within 2 days. At this time, we're unable to provide this service for customers requiring deliveries to Northern Ireland, the Highlands, Islands and AB postcodes.

PLEASE NOTE: At this time, we are unable to deliver to any PO Box addresses. Deliveries to Northern Ireland, the Highlands, Islands and AB postcodes may take longer to arrive. During busy periods, please allow up to 10 working days. If you have not received your delivery within 10 working days, please contact our customer care team with your name and order number. 

International Delivery

The Royal Mail International Tracked Delivery service will aim to deliver to:

Western Europe within five working days.
Eastern Europe within five working days.
Rest of the world within six to seven working days.

We're currently offering the following delivery options for our international customers:

 COUNTRY COST (GBP) ADDITIONAL INFORMATION
 Afghanistan 29.95 FREE on orders over £150
 Albania 9.95 FREE on orders over £75
 Algeria 29.95 FREE on orders over £150
 American Samoa 29.95 FREE on orders over £150
 Andorra 39.95 FREE on orders over £200
 Angola 19.95 FREE on orders over £100
 Anguilla 24.95 FREE on orders over £120
 Antigua and Barbuda 24.95 FREE on orders over £120
 Argentina 19.95 FREE on orders over £100
 Armenia 24.95 FREE on orders over £120
 Aruba 24.95 FREE on orders over £120
 Australia 9.95 FREE on orders over £75
 Austria 9.95 FREE on orders over £75
 Azerbaijan 9.95 FREE on orders over £75
 Bahamas 24.95 FREE on orders over £120
 Bahrain 9.95 FREE on orders over £75
 Bangladesh 9.95 FREE on orders over £75
 Barbados 24.95 FREE on orders over £120
 Belarus 14.95 FREE on orders over £85
 Belgium 4.95 FREE on orders over £65
 Belize 24.95 FREE on orders over £120
 Benin 24.95 FREE on orders over £120
 Bermuda 24.95 FREE on orders over £120
 Bhutan 24.95 FREE on orders over £120
 Bolivia 24.95 FREE on orders over £120
 Bosnia and Herzegovina 24.95 FREE on orders over £120
 Botswana 9.95 FREE on orders over £75
 Brunei 9.95 FREE on orders over £75
 Bulgaria 4.95 FREE on orders over £65
 Burkina Faso 29.95 FREE on orders over £150
 Burundi 19.95 FREE on orders over £100
 Cambodia 14.95 FREE on orders over £85
 Cameroon 29.95 FREE on orders over £150
 Canada 9.95 FREE on orders over £75
 Cape Verde 29.95 FREE on orders over £150
 Cayman Islands 29.95 FREE on orders over £150
 Central African Republic 29.95 FREE on orders over £150
 Chad 29.95 FREE on orders over £150
 Chile 24.95 FREE on orders over £120
 China 9.95 FREE on orders over £75
 Colombia 19.95 FREE on orders over £100
 Comoros 29.95 FREE on orders over £150
 Congo  29.95 FREE on orders over £150
 Congo  29.95 FREE on orders over £150
 Cook Islands 29.95 FREE on orders over £150
 Croatia 9.95 FREE on orders over £75
 Cuba 29.95 FREE on orders over £150
 Cyprus 14.95 FREE on orders over £85
 Czech Republic 4.95 FREE on orders over £65
 Denmark 14.95 FREE on orders over £85
 Djibouti 29.95 FREE on orders over £150
 Dominica 29.95 FREE on orders over £150
 Dominican Republic 29.95 FREE on orders over £150
 Ecuador 19.95 FREE on orders over £100
 Egypt 9.95 FREE on orders over £75
 El Salvador 24.95 FREE on orders over £120
 Equatorial Guinea 29.95 FREE on orders over £150
 Eritrea 29.95 FREE on orders over £150
 Estonia 4.95 FREE on orders over £65
 Ethiopia 9.95 FREE on orders over £75
 Faroe Islands 29.95 FREE on orders over £150
 Fiji 29.95 FREE on orders over £150
 Finland 14.95 FREE on orders over £85
 France 4.95 FREE on orders over £65
 French Guiana 39.95 FREE on orders over £200
 French Polynesia 29.95 FREE on orders over £150
 Gabon 29.95 FREE on orders over £150
 Gambia 29.95 FREE on orders over £150
 Georgia 29.95 FREE on orders over £150
 Germany 4.95 FREE on orders over £65
 Ghana 29.95 FREE on orders over £150
 Gibraltar 14.95 FREE on orders over £85
 Greece 4.95 FREE on orders over £65
 Greenland 29.95 FREE on orders over £150
 Grenada 29.95 FREE on orders over £150
 Guadeloupe 29.95 FREE on orders over £150
 Guam 29.95 FREE on orders over £150
 Guatemala 24.95 FREE on orders over £120
 Guinea-Bissau 29.95 FREE on orders over £150
 Guinea Republic 29.95 FREE on orders over £150
 Guyana 24.95 FREE on orders over £120
 Haiti 29.95 FREE on orders over £150
 Honduras 19.95 FREE on orders over £100
 Hong Kong SAR China 4.95 FREE on orders over £65
 Hungary 4.95 FREE on orders over £65
 Iceland 19.95 FREE on orders over £100
 India 4.95 FREE on orders over £65
 Indonesia 9.95 FREE on orders over £75
 Iran 19.95 FREE on orders over £80
 Iraq 19.95 FREE on orders over £80
 Ireland 4.95 FREE on orders over £65
 Israel 9.95 FREE on orders over £75
 Italy 4.95 FREE on orders over £65
 Jamaica 24.95 FREE on orders over £120
 Japan 19.95 FREE on orders over £100
 Jordan 9.95 FREE on orders over £75
 Kazakhstan 24.95 FREE on orders over £120
 Kenya 9.95 FREE on orders over £75
 Kuwait 9.95 FREE on orders over £75
 Kyrgyzstan 29.95 FREE on orders over £150
 Laos 29.95 FREE on orders over £150
 Latvia 9.95 FREE on orders over £75
 Lebanon 9.95 FREE on orders over £75
 Lesotho 9.95 FREE on orders over £75
 Liberia 29.95 FREE on orders over £150
 Libya 29.95 FREE on orders over £150
 Liechtenstein 14.95 FREE on orders over £100
 Lithuania 14.95 FREE on orders over £100
 Luxembourg 9.95 FREE on orders over £75
 Macau SAR China 14.95 FREE on orders over £85
 Macedonia 14.95 FREE on orders over £85
 Madagascar 29.95 FREE on orders over £150
 Malawi 9.95 FREE on orders over £75
 Malaysia 14.95 FREE on orders over £85
 Maldives 29.95 FREE on orders over £150
 Mali 29.95 FREE on orders over £150
 Malta 4.95 FREE on orders over £65
 Martinique 29.95 FREE on orders over £150
 Mauritania 29.95 FREE on orders over £150
 Mauritius 9.95 FREE on orders over £75
 Mexico 14.95 FREE on orders over £85
 Moldova 29.95 FREE on orders over £150
 Mongolia 49.95  
 Montenegro 29.95 FREE on orders over £150
 Morocco 29.95 FREE on orders over £150
 Mozambique 19.95 FREE on orders over £100
 Myanmar [Burma] 14.95 FREE on orders over £85
 Namibia 14.95 FREE on orders over £85
 Nepal 9.95 FREE on orders over £75
 Netherlands 4.95 FREE on orders over £65
 New Caledonia 29.95 FREE on orders over £150
 New Zealand 9.95 FREE on orders over £100
 Nicaragua 24.95 FREE on orders over £120
 Niger 29.95 FREE on orders over £150
 Nigeria 9.95 FREE on orders over £75
 North Korea 44.95  
 Norway 14.95 FREE on orders over £85
 Oman 9.95 FREE on orders over £75
 Pakistan 9.95 FREE on orders over £75
 Panama 19.95 FREE on orders over £100
 Papua New Guinea 29.95 FREE on orders over £150
 Paraguay 24.95 FREE on orders over £120
 Peru 19.95 FREE on orders over £100
 Philippines 14.95 FREE on orders over £85
 Poland 4.95 FREE on orders over £65
 Portugal 4.95 FREE on orders over £65
 Puerto Rico 29.95 FREE on orders over £150
 Qatar 9.95 FREE on orders over £75
 Romania 4.95 FREE on orders over £65
 Russia 19.95 FREE on orders over £100
 Rwanda 9.95 FREE on orders over £75
 Réunion 29.95 FREE on orders over £150
 Saint Barthélemy 29.95 FREE on orders over £150
 Saint Kitts and Nevis 29.95 FREE on orders over £150
 Saint Lucia 29.95 FREE on orders over £150
 Saint Martin 29.95 FREE on orders over £150
 Saudi Arabia 24.95 FREE on orders over £120
 Senegal 29.95 FREE on orders over £150
 Serbia 29.95 FREE on orders over £150
 Seychelles 29.95 FREE on orders over £150
 Sierra Leone 29.95 FREE on orders over £150
 Singapore 9.95 FREE on orders over £75
 Slovakia 4.95 FREE on orders over £65
 Slovenia 9.95 FREE on orders over £75
 Solomon Islands 29.95 FREE on orders over £150
 Somalia 29.95 FREE on orders over £150
 South Africa 9.95 FREE on orders over £75
 South Korea 19.95 FREE on orders over £100
 Spain 4.95 FREE on orders over £65
 Sri Lanka 9.95 FREE on orders over £75
 Sudan 14.95 FREE on orders over £85
 Suriname 29.95 FREE on orders over £150
 Swaziland 9.95 FREE on orders over £75
 Sweden 9.95 FREE on orders over £75
 Switzerland 9.95 FREE on orders over £75
 Syria 14.95 FREE on orders over £85
 São Tomé and Príncipe 29.95 FREE on orders over £150
 Taiwan 9.95 FREE on orders over £75
 Tajikistan 29.95 FREE on orders over £150
 Tanzania 9.95 FREE on orders over £75
 Thailand 14.95 FREE on orders over £85
 Togo 29.95 FREE on orders over £150
 Tonga 29.95 FREE on orders over £150
 Trinidad and Tobago 24.95 FREE on orders over £120
 Tunisia 29.95 FREE on orders over £150
 Turkey 4.95 FREE on orders over £65
 Turks and Caicos Islands 29.95 FREE on orders over £150
 Uganda 9.95 FREE on orders over £75
 Ukraine 14.95 FREE on orders over £85
 United Arab Emirates 9.95 FREE on orders over £75
 United States 9.95 FREE on orders over £75
 Uruguay 24.95 FREE on orders over £120
 Uzbekistan 29.95 FREE on orders over £150
 Vanuatu 29.95 FREE on orders over £150
 Venezuela 24.95 FREE on orders over £120
 Vietnam 9.95 FREE on orders over £75
 Yemen 24.95 FREE on orders over £120
 Zambia 9.95 FREE on orders over £75
 Zimbabwe 14.95 FREE on orders over £85

International Deliveries
We aim to deliver all international deliveries within the stated times, however, sometimes during busy periods and public holidays, deliveries may take longer. If you've not received your delivery within 18 working days, please contact our customer services team with your name and order number – the team will be in touch within 2 days.

PLEASE NOTE: All orders are shipped from the UK. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.

Customs & Import Duties
Depending on the value of your order and the destination country, your item(s) may be subject to import charges. The person receiving the order is responsible for paying these extra charges. Due to the ever changing world of customs and duties, we're unable to provide accurate information on this.

If an order is held at customs and we're unable to contact the recipient within 10 working days, this order will be cancelled. In the event that the recipient refuses to pay the import duty, the order will also be cancelled. In both of these circumstances, Glamorous will incur a return or destroy fee and as such we'll not be able to refund any of these orders.

We would advise contacting your local customs office prior to making any purchase.

 

Delivery FAQ's

I haven’t received my order what should I do?
Check our delivery information for your estimated delivery day. If the time has exceeded the estimated delivery as outlined above, please firstly check with your local post office to see if they are holding your parcel. If the post office doesn’t have you parcel please contact our customer service team who will be happy to help with 2 working days. Please be ready to advise your order name and order number.

What happens if I’m not at home when you attempt to deliver?
You should have been left a calling card by the courier. Follow the instructions on this card to arrange redelivery or collection from your local sorting office. If you have any queries that the courier is unable to answer please contact our customer service team.

What do I do if I want to change the delivery address?
Unfortunately, we are unable to change your delivery address once an order has been dispatched.

What happens if my parcel arrives damaged or with items missing?
If your item requires a signature, ensure that you ask the courier to make a note that the parcel is damaged or has items missing. If something has gone wrong with your order, please contact our customer service team as soon as possible with your name and order number. Please also declare whether you would prefer a replacement or refund. Please note that in some circumstances, a declaration form is procedure.

How long will it take to receive my order?
Please refer to the Delivery and Returns section above.

How much will my delivery cost?
Please refer to the delivery cost table in the Delivery and Returns section above.

Do you deliver internationally?
Yes. Please refer to the Delivery and Returns section above for further details.

Will I need to pay customs and import charges?
Customs or import duties are charged once the parcel reaches the destination country. It is the customer’s responsibility to pay custom and import charges. Glamorous.com has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur. We advise you contact your local customs office for current charges before you order.

 

Returns

If in the event you are not totally satisfied with you order, we will be happy to offer you a refund of the value paid on any item(s), that is returned to us in a resalable condition within 28 days of receipt of your order. Please note we do not refund the cost of the posting or shipping charge for your initial order. In the rare event that your item has arrived faulty please contact our customer service team care@glamorous.com with your name and order number. We will endeavour to refund your item within 14 days of the date in which you post the item back to us.

Exchange Procedure
Unfortunately, we are unable to offer an exchange at this time; please do return the item to us and we will be happy to give you a refund (see terms and conditions above) so that you can place your new order at your convenience.

What to do next
Please re-package your returned item(s) securely and write the (free) returns address on the package, this can be found on the back of your invoice or below. Please include your original invoice as proof of purchase. Please contact our customer service team with your name and order number if your invoice is not available. We would ask that you complete the reason for return details below and include this document with your returned item(s). This will enable us to continue to maintain and improve the service and quality provided by glamorous.com. Please remember to detach the proof of postage slip below. Please take your completed returns package to your nearest post office. Ask the post office to stamp below as proof of postage. You can also request a receipt from the Post Office in the event that you are not able to provide your invoice. Please keep this safe as in the event we do not receive the parcel you will need you to provide us with this information.

UK: Please return item(s) to:

Glamorous Online Store
(FREEPOST 213856PR) 
147 Great Ducie Street
Manchester
M3 1FB

This is a FREEPOST address and is for UK residents only. International & EU returns need to be paid by the customer if returning any item(s).

International: Please return the item(s) to:

Glamorous Online Store
147 Great Ducie Street
Manchester, UK
M3 1FB

Any Glamorous or other Glamorous in-house brands (eg. Alice & You, True Decadence) purchased in any other stores, outlets, or shows cannot be returned, exhanged or refunded at Glamorous.com. They should be returned direct to the stores through which they were purchased.

If you’re a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn’t apply to items that have been worn or used.

To exercise the right to cancel, you must inform Glamorous of your decision to cancel the contract by emailing our customer care team and detailing your name, address and order number and that you wish to cancel. We will then update you on the next steps. You must do this within 14 days of receipt of your order placement.

Returns FAQ's

My item doesn’t fit can I exchange it for another size?
Unfortunately, we're not currently able to exchange items. However, you can return the item selecting (S) size/fit issue and you'll be refunded for this order within 14 days (See Returns T&C). You can then place a new order for the required size. Please note, you may have to make an additional payment for your new order including postage charges where applicable.

I have changed my mind can I return the item?
Yes! You can return any unworn items that are in a re-saleable condition within 28 days of receiving the item. (See Returns T&C)

If I buy two sizes to try on can I send one back?
Yes! You can return any unworn items that are in a re-saleable condition within 28 days of receiving the item. (See Returns T&C)